[Recommended] tour guide skills mm100 trick! (4)
2008-07-08 17:45
75. Miss happens, the tour guides how to do
[Analysis condition] so-called leakage then refers to tour groups (including individual) arrived at the destination, there is no tour guide came to meet the situation. there are many reasons bobble, the main reasons:
(1) tour guide posts late;
(2) guides Jietuan wrong place;
(3) did not carefully read the reception has changed the plan and did not understand the old and the new schedule changes;
(4) Travel is not to change information promptly notify the tour guides and so on.
[Reference Tips] resulting in miss no matter where the responsibility, as tour guides and tourists when they meet in the first apology should be sincere to the tourists, patiently explained the work to do to eliminate the tourists inner dissatisfaction and misunderstanding. At the same time,
to do a good job explaining the service and introduced a more warm and thoughtful service to obtain the understanding and trust of visitors, tourists complained about the defects and reduced tourism to a minimum. if necessary, consult leading travel agencies, as appropriate, to give visitors some material compensation and apologize for tourists out.
76. misconnection happens, the tour guides how to do
[Analysis condition] then the so-called mistake is when the tour guides at the pick up passengers, He went on that should not be received by the tour groups (including the individual). there are many wrong reasons then, the two main reasons:
(1) guides the work seriously and sloppy;
(2) Meet the group did not ask what the tourists when the situation, their experience and impression work;
(3) travel agency arranged the reception content vague, non-standard;
(4) team of the tourist season and more easy to mistake.
[Reference Tips] is a mistake then accidents, wrong then happen, tour guides do not panic, do not know what to do, or to operate in accordance with the original specification. On the other hand do not hesitate to travel agents report,
The leadership of clear instructions before the visitors a clear explanation. If wrong then the group is a travel agency, that do not have to exchange tour guide, will be wrong, but also element required to visitors to explain, but as soon as possible know the reception plan the content and requirements. If the wrong connection of the group is not a travel agency, travel agency that leaders have to get referrals, you quickly find the hospitality sector to access community and try to exchange in the same hotel or tour attractions (including the individual), in exchange for tour guides should be Visitors sincerely apologize and hope that they will understand and cooperate.
77. travel team failed before departure,UGG shoes, tour guides how to do
[case Analysis] Some people may ask, tourism has not yet begun, never mind Tourism fault? In fact, the first day of travel failed before departure from the tourists will produce, for example, travel agencies and tourists in the contract states: In the time tt tt tt place days driving time, but time has a collection of more than 20 minutes, most of the tourists are on the train, had a few tourists have not arrived, how to do this? another example, on the plane before the Pro Tour team,
which guests forgot to bring ID card; guests will be in the train station These travel tickets lost hh failure often occur.
[Reference Tips] happens guides how to do? It depends on different circumstances. for the visitors late, for example, first to see visitors What kind of attitude they hold, the second is to look at tourism project of this duration and the third is the possibility of visitors came to see late. Generally speaking, if the travel time this long, then even a waste of half an hour before departure , after the tour guides can make up for the wasted time back. If the total travel time is shorter or tourism projects related to the limited time, you can start out. If the car so that the tourists have agreed to go along with a few tourists, and that tour guides and tourists have to lay the shot in advance to avoid unpleasant things. Second, the tourists will come to late? tour guides visitors late in the quarter of an hour or so will do a good job estimate, and good communication are now more developed, contact with the travel agencies can also get in touch directly with the tourists, if the above measures have been tried, then, should the spirit guides Members and visitors to check the best time, the move is a must, the one after the tourist activity is this time as the base, and second, to suggest the starting time of Tourist and how much time we have been waiting for. In addition, with regard to temporary visitors forgot to carry an ID card on the plane, tour guides need to take urgent measures to get in touch with the airport and moved to change their flights, and tell visitors trip travel arrangements and contact methods. As the train lost tourists, tour guides had to try to let it a replacement ticket on the bus.
78. on a trip the bus fails,Bailey UGG boots, the guides how to do
[Analysis on the situation] on a trip of failure are many, but compared to the failure to travel on board than the plane and train more trouble, because the latter there are stewardesses and flight attendants can help. in the tourist bus fault can be divided into roughly two, one man's fault, the second is caused by mechanical failure fault . man-made faults: tourists on the road because of physical discomfort and vomiting; visitors to the little things between the conflicts occur, thus disrupting the other tourists; guides are not familiar with the situation on along the way, do not explain too vivid; drivers of tourism unfamiliar routes and the wrong place; travel car was smoking and so on. by a mechanical failure caused the failure are: the coach has gone wrong in need of repair, road traffic accidents and so on.
[Reference Tips] failure of the road, tour guides have to correct their attitude, not a problem to nothing with that, only to take a proactive, enthusiastic and flexible attitude towards all can fight the power of one mind to rule out the travel problems. For example, visitors on the road because of physical discomfort and vomiting, time, tour guides visitors must first consider the degree of physical discomfort and quickly clean the inside of the problem. Generally speaking, tourist guides should immediately ask the physical condition, and then to see whether among tourists avoid drugs with halo; followed to prepare some food bags, so tourists vomit again; last vomit inside to clean and, if possible in consultation with other tourists, to arrange in the right seat. treated between tourists Pat contradictions involved in the book, as a tour guide should adhere to the middle ground does not favor any party, to persuade the main argument not to join the ranks of tourists, try to persuade the parties to reconciliation, if not possible, guides the activities in the future intention to separate the two sides should avoid the two sides re-is to be prohibited. But then, the tour guide should also provide appropriate and sometimes convenient, for example, in long-distance travel, every 2 hours or so to give visitors a time on the toilet, so only give you a convenient, but also to take care of smokers. driver traveling the wrong direction and therefore a waste of time, strictly speaking guides are also responsible. As a general practice, before departure guides and drivers should be communicating about the situation, be aware of. If the driver of tourism routes are not familiar with,bailey UGG boots, then it should act as tour guides about the temporary guide, even if the drivers are more familiar with the tourist routes,Discount UGG boots, tour guides have to always pay attention to the direction of the drivers take to avoid these errors. coaches mechanical failure in the middle of a tour guide mechanical failure in advance to understand the extent, if the general nature of the mechanical failure, tour guides will have to appease the tourists do the work; if you need some time to repair, and guides the visitors find ways to spend their time bored, proper organization small program to change the status quo; case faults serious moment the coach can not fix it, it guides visitors have managed to secure the transfer, and the resulting losses to a minimum.
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